Privacy Policy

This Privacy Policy describes how Anthony's Coal Fired Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at coalfiredpizza-anthonys.digital, place an online order, sign up for our loyalty program, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and care.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our website and services immediately.

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

1. About This Policy and Applicable Law

Anthony's Coal Fired Pizza operates in the United States and is subject to applicable federal and state privacy laws. This Privacy Policy is designed to comply with:

• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which applies to California residents;
• The Federal Trade Commission (FTC) Act, which governs unfair or deceptive practices relating to data privacy and security;
• The Children's Online Privacy Protection Act (COPPA), which protects the privacy of children under the age of 13;
• The CAN-SPAM Act, which governs commercial email communications;
• The Telephone Consumer Protection Act (TCPA), which governs electronic communications and marketing calls or texts;
• Any other applicable state privacy laws in jurisdictions where we operate, including but not limited to Virginia's Consumer Data Protection Act (CDPA), Colorado's Privacy Act (CPA), and Connecticut's Data Privacy Act (CTDPA).

We review this Privacy Policy regularly to ensure it remains current with applicable laws, regulations, and changes to our business operations. We encourage you to review this policy periodically.

2. Information We Collect

We collect several types of information in connection with your use of our website, mobile applications, in-store visits, and other interactions with Anthony's Coal Fired Pizza. The categories of information we collect include:

2.1 Personal Identification Information

When you place an order, create an account, sign up for our email newsletter, join our loyalty program, participate in a promotion, or contact us directly, we may collect:

• Full name
• Email address
• Phone number
• Home or delivery address
• Date of birth (for birthday promotions or age verification)
• Username and password for account access
• Profile photo (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase through our website or mobile app, we collect payment information necessary to process your transaction, which may include:

• Credit or debit card number (last four digits only retained by us)
• Billing address
• Transaction ID and order history

Full payment card details are processed by our third-party payment processors and are not stored directly on our servers. We use industry-standard encryption and tokenization technologies for payment processing.

2.3 Order and Transaction Information

We collect information related to your orders and transactions, including:

• Items ordered, customizations, and special requests
• Order date, time, and location (pickup or delivery)
• Order history and frequency
• Loyalty points earned and redeemed
• Gift card purchases and redemptions

2.4 Usage Data and Website Analytics

When you visit our website or use our mobile application, we automatically collect certain information about your interaction with our digital platforms, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or URL
• Click-through data and navigation paths
• Search queries entered on our website
• Date and time of your visit
• Error logs and crash reports

2.5 Device Information

We may collect information about the device you use to access our services, including:

• Device type (desktop, tablet, mobile)
• Unique device identifiers
• Mobile network information
• Screen resolution and display settings
• Hardware and software configuration

2.6 Location Information

With your consent, we may collect precise or approximate location information to help you find nearby Anthony's Coal Fired Pizza locations, facilitate delivery services, and personalize your experience. You may disable location sharing through your device settings at any time.

2.7 Communications and Feedback

When you contact us via email, phone, live chat, or our website's contact form, we collect the content of those communications, including:

• Customer service inquiries and complaints
• Feedback, reviews, and survey responses
• Records of correspondence

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to collect information about how you use our website. Please see Section 8 of this Privacy Policy for more detailed information about our use of cookies and your options for managing them.

2.9 Social Media Information

If you interact with Anthony's Coal Fired Pizza on social media platforms (such as Facebook, Instagram, Twitter/X, or TikTok), or if you choose to log in to our website using a social media account, we may receive certain information from those platforms in accordance with their privacy policies and your privacy settings.

2.10 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Third-party delivery platforms (e.g., DoorDash, Uber Eats, Grubhub)
• Marketing partners and data analytics providers
• Publicly available sources
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Providing and Improving Our Services

• Processing and fulfilling your food orders, whether for dine-in, takeout, or delivery
• Creating and managing your online account and loyalty program membership
• Processing payments and preventing fraudulent transactions
• Responding to your customer service requests, questions, and complaints
• Personalizing your experience on our website and app
• Improving our menu offerings, website functionality, and overall services
• Conducting research and analysis to better understand customer preferences and behavior

3.2 Marketing and Promotional Communications

• Sending you promotional emails, special offers, coupons, and news about Anthony's Coal Fired Pizza — but only if you have opted in or where otherwise permitted by law
• Sending SMS or text message marketing communications where you have provided consent
• Administering contests, sweepstakes, and other promotional activities
• Providing personalized recommendations based on your order history and preferences
• Targeting and retargeting advertising on third-party platforms such as Google and Meta

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, replying "STOP" to any SMS message, or by contacting us directly at [email protected].

3.3 Analytics and Business Intelligence

• Analyzing website traffic, user behavior, and engagement metrics to improve our digital platforms
• Generating aggregated, de-identified reports and statistics about our customer base
• Evaluating the effectiveness of our marketing campaigns
• Identifying trends in ordering patterns and food preferences

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to legal process, court orders, subpoenas, or governmental requests
• Protecting the rights, property, and safety of Anthony's Coal Fired Pizza, our customers, employees, and the public
• Detecting, investigating, and preventing fraud, abuse, and other illegal activities
• Enforcing our Terms of Service and other agreements

3.5 Business Operations

• Managing our business relationships with vendors, suppliers, and partners
• Facilitating corporate transactions such as mergers, acquisitions, or asset sales
• Internal administrative purposes and record-keeping

4. How We Share Your Information

We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business and delivering our services. These parties are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Service providers may include:

• Payment processors (e.g., Stripe, Square, Braintree)
• Online ordering and delivery platform partners
• Email and SMS marketing service providers
• Website hosting and cloud infrastructure providers
• Customer relationship management (CRM) software providers
• Analytics and advertising technology providers (e.g., Google Analytics, Meta Pixel)
• Loyalty program platform operators
• Fraud detection and prevention services
• IT support and cybersecurity vendors

4.2 Affiliated Entities

We may share information with affiliated entities, subsidiaries, or parent companies of Anthony's Coal Fired Pizza for internal administrative purposes, consistent with this Privacy Policy.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, or if we believe in good faith that such disclosure is reasonably necessary to:

• Comply with a legal obligation, court order, or governmental request
• Enforce our Terms of Service
• Protect and defend the rights or property of Anthony's Coal Fired Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public

4.4 Business Transfers

In the event that Anthony's Coal Fired Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a materially different privacy policy.

4.5 With Your Consent

We may share your information with third parties when we have your explicit consent to do so, including sharing social media posts or user-generated content you have permitted us to use.

4.6 Aggregate and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

Anthony's Coal Fired Pizza takes the security of your personal information seriously and implements a variety of technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• Industry-standard SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, encrypted storage of sensitive personal and financial information
• Tokenization of payment card data
• Regular security patches, updates, and vulnerability assessments
• Firewalls and intrusion detection systems
• Two-factor authentication for internal system access

5.2 Administrative Safeguards

• Access to personal data is limited to employees and contractors who need it to perform their job functions
• Regular employee training on data privacy and security best practices
• Confidentiality agreements with employees and third-party service providers
• Data breach response procedures and incident management protocols

5.3 Physical Safeguards

• Secure, access-controlled facilities for our servers and IT infrastructure
• Secure disposal of physical records containing personal information

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and, where required, the appropriate authorities, in accordance with applicable law.

6. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

6.2 Rights Under Other State Privacy Laws

Residents of Virginia, Colorado, Connecticut, Texas, Florida, and other states with comprehensive privacy laws may also have rights similar to those listed above, including the right to access, correct, delete, and port your personal data, as well as the right to opt out of targeted advertising, the sale of personal data, and profiling. We honor all applicable rights regardless of your state of residence.

6.3 General Rights Available to All Users

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information about you.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Portability: You may request that we provide your personal information in a structured, machine-readable format.
• Withdrawal of Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.4 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: coalfiredpizza-anthonys.digital

We will verify your identity before processing your request to protect the security of your personal information. We will respond to your request within 45 days of receipt. If we need more time, we will notify you and may extend the response period by an additional 45 days, for a total of 90 days, where permitted by law. We will not charge a fee for processing your request unless it is unfounded, excessive, or repetitive.

You may designate an authorized agent to submit a privacy request on your behalf. We will require written proof of the agent's authorization before processing the request.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• Account Information: Retained for the duration of your active account relationship with us, plus a period of up to 3 years after account closure for legal, audit, and business purposes.
• Order and Transaction Records: Retained for up to 7 years to comply with financial recordkeeping requirements and tax obligations.
• Marketing Data: Retained for as long as you are opted in to receive marketing communications, plus a reasonable period after opt-out to process your request and for audit purposes.
• Customer Service Records: Retained for up to 3 years following resolution of your inquiry or complaint.
• Usage and Analytics Data: Retained for up to 26 months in identifiable form, after which it may be aggregated or anonymized.
• Legal and Compliance Records: Retained as long as necessary to comply with applicable legal obligations or to resolve disputes.

When your personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Cookies and Tracking Technologies

Our website at coalfiredpizza-anthonys.digital uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts.

8.1 Types of Cookies We Use

8.2 Managing Cookie Preferences

You can manage your cookie preferences through your browser settings or through any cookie preference center we make available on our website. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the specific cookies we use and your options for managing them, please review our full Cookie Policy, available on our website.

8.3 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends signals to websites requesting that your browsing not be tracked. Currently, our website does not respond to DNT signals, as there is no uniform industry standard for how to respond to such signals. However, California residents may exercise their opt-out rights under the CCPA/CPRA as described in Section 6.

9. Children's Privacy

Anthony's Coal Fired Pizza's website and digital services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18 without verifiable parental or guardian consent.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the online collection of personal information from children under the age of 13 without verified parental consent.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without appropriate consent, we will take prompt steps to delete such information from our records. If you are a parent or guardian and believe we may have collected personal information from your child without appropriate consent, please contact us immediately at [email protected].

10. International Data Transfers

Anthony's Coal Fired Pizza is headquartered and primarily operates in the United States. If you are accessing our website or services from outside the United States, please be aware that the information you provide may be transferred to, stored, and processed in the United States, where data protection and privacy laws may differ from those in your country of residence.

When we transfer personal information internationally, we take steps to ensure that adequate safeguards are in place to protect your information in accordance with applicable law. This may include the use of standard contractual clauses, data processing agreements, or other appropriate legal mechanisms.

By using our website and services from outside the United States, you consent to the transfer of your personal information to the United States, as described in this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services, including our delivery platform partners, social media pages, and promotional partners. This Privacy Policy does not apply to those third-party sites or services. We are not responsible for the privacy practices of third parties, and we encourage you to review the privacy policies of any third-party services you access through our website.

Additionally, our website may integrate with third-party services such as Google Maps (for restaurant location finding), social media sharing buttons, and embedded content. These services may collect information about you independently of your interaction with our website.

12. California-Specific Disclosures

In addition to the rights described in Section 6, California residents are entitled to the following disclosures under the CCPA/CPRA:

12.1 Categories of Personal Information Collected in the Past 12 Months

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account name)
• Customer records information (phone number, address, credit card number)
• Commercial information (order history, purchasing records)
• Internet or other electronic network activity information (browsing history on our site, interaction with our advertisements)
• Geolocation data (with consent)
• Sensory data (customer service call recordings, where applicable)
• Inferences drawn from personal information to create a profile about preferences and behavior

12.2 Business Purposes for Collection

We collect the above categories of personal information for the business purposes described in Section 3 of this Privacy Policy.

12.3 "Shine the Light" Law

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. If applicable, you may submit such a request by contacting us at [email protected].

13. How to File a Complaint

We take privacy complaints seriously and will work to resolve any concerns you may have. If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first:

• Email: [email protected]
• Website: coalfiredpizza-anthonys.digital

We will acknowledge your complaint within 5 business days and aim to provide a full response within 30 days.

If you are not satisfied with our response, or if you believe we are processing your personal information in a manner that violates applicable law, you may file a complaint with the relevant data protection authority:

13.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: https://cppa.ca.gov
• Address: 2101 Arena Blvd, Sacramento, CA 95834

You may also file a complaint with the California Attorney General's Office:

• Website: https://oag.ca.gov/privacy

13.2 For Federal Consumer Protection Complaints

Consumers in any state may file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive privacy practices:

• Website: https://reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

13.3 For Residents of Other States

Residents of Virginia, Colorado, Connecticut, Texas, Florida, or other states with applicable privacy laws may also file complaints with their respective state Attorney General's offices or designated privacy enforcement agencies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the updated Privacy Policy on our website at coalfiredpizza-anthonys.digital
• Where appropriate, notify you via email or a prominent notice on our website

Your continued use of our website and services following the posting of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to working with you to resolve any privacy concerns.